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A Word From Our Clients
Smoke Alarm Testing Services have been a pleasure to deal with, they are responsive and very helpful. Their online portal in particular has made things so much easier and more efficient for our team, it’s fantastic!
We signed on with SATS to manage smoke detector and safety switch testing of our holiday rent role over 3 years ago. We have found their testing service and providing compliance documentation to be very efficient.
We have been using SATS now for a couple of years after changing over from another company that was providing a substandard service. SATS have supported our team through training and education so that we can sell the product/service to our clients with ease. Our office is @ 80% compliant with majority of our owner clients on board with smoke alarm compliance giving us piece of mind. The SATS on the ground team (that actually do the property visits) are very reliable and trustworthy. On most occasions they collect keys from the office. They also work in well with our tenants making appointments to visit on Saturdays for tenants that wont allow access. The online portal is also very user friendly and gives us a great over view of where things are up to with our office and when next inspections are due. The behind the scene administration team schedule appointments with ease and accounts are hassle free. We would highly recommend SATS to any agency or owner that is looking to engage the services of a smoke alarm compliance organisation.
I have been a Property Manager for 20 years . SATS is the only company I would use for smoke alarm maintenance. Their service is to the highest of standards . I am proud to be affiliated with the Brand Name.
Being a large office with over 650 properties I was initially hesitant to change from our previous provider despite mediocre service as I thought it would be a time consuming, painful process. The team at SATS could not have made the process easier, even assisting my team with data entry and overseeing the implementation from start to finish. Since the change over we have experienced exceptional customer service and any issues were rectified immediately. Your understanding of the Real Estate Industry and the importance of maintaining good relationships with our landlords is a credit to you and your staff. I would not hesitate to recommend your team to any Real Estate Agent looking for a fuss free way to manage their smoke alarm obligations.
The service your company provides is excellent in all respects, just as you initially presented your service to us. At no time have we had the need to follow up with work orders and good reports have been received by all those you have been in contact with.
Your company is very professional in your approach and service.
We have been impressed by the standard of service and professionalism in our dealings with SATS. This service is an affordable, quality risk management tool for our valued customers.
I would like to advise that we at Niche Properties Noosa have been using the services of SATS for, well, as long as I can remember. I have been the property manager here for the last 4 years and SATS have never missed a beat. They are a company who go over and above. I am always delighted to receive their invoices with a $0.00 balance to pay. This occurs when they have a callout and attend to one of my properties for perhaps a ‘beeping’ alarm.
Smoke alarms being a major component in property management, in the real estate industry in general, and being government regulated, I am full of confidence having SATS on board to maintain the upkeep and yearly compliance of all my properties I manage.
Our company has engaged SATS for our rental department smoke alarms since 2018 and we have always been very happy with their service, professionalism and communication. Our area manager, Shaquille has been a delight to deal with, always prompt with assisting and proactive to our needs, she is a credit to SATS.